Privacy Policy

Last updated: July 7, 2025

1. Introduction

SpeakerSuite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We take data privacy seriously and strive to be transparent about our practices.

2. Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, password, and profile details
  • Speaker Profile: Bio, expertise areas, social links, profile photo
  • Talk Content: Audio/video recordings, transcripts, and related metadata
  • Feedback Data: Custom questions and audience responses
  • Payment Information: Processed securely through Stripe (we don't store card details)
  • Communication: Support requests, feedback, and correspondence

Information Collected Automatically

  • Usage Analytics: Features used, talks created, engagement patterns
  • Performance Metrics: Talk views, time on page, click-through rates
  • Device Information: Browser type, operating system, IP address (for security)
  • Cookies: Authentication tokens and analytics identifiers

Information from Your Audience

  • Lead Information: Names and emails of audience members who opt-in
  • Feedback Responses: Ratings and comments from your audience
  • Engagement Data: How audiences interact with your content

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process and transcribe your talks using AI technology
  • Generate insights, summaries, and content recommendations
  • Send transactional emails and important service updates
  • Process payments and manage subscriptions
  • Respond to support requests and provide customer service
  • Analyze usage patterns to enhance user experience
  • Detect and prevent fraud, abuse, or security threats
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share data only in these circumstances:

  • Service Providers: With trusted partners who help us operate:
    • Payment processing (Stripe)
    • Cloud infrastructure and storage providers
    • Email delivery services
    • Analytics services (Google Analytics in production only)
  • AI Processing: Your talk content is processed by a blend of AI services for transcription and analysis
  • Your Audience: Public talk pages display information you choose to share
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers or acquisitions (with notice)
  • With Your Consent: When you explicitly agree to specific sharing

5. Data Security

We implement comprehensive security measures to protect your data:

  • Encryption of data in transit (HTTPS) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure cloud infrastructure with redundancy
  • Employee training on data protection practices

Important Note: While we use industry-standard security measures, no system is 100% secure. We cannot guarantee absolute privacy of talk content due to the nature of cloud storage and AI processing. Please consider this when uploading sensitive content.

6. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data in certain circumstances

To exercise these rights, contact us at privacy@speakersuite.ai

7. Data Retention

We retain your data according to these guidelines:

  • Active Accounts: Data is retained while your account remains active
  • Deleted Accounts: Personal data is deleted within 90 days of account closure
  • Backup Systems: May retain data for up to 90 days for recovery purposes
  • Legal Obligations: Some data may be retained longer if required by law
  • Anonymized Data: May be retained indefinitely for analytics

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics Cookies: Google Analytics to understand usage patterns (production only)
  • Performance Tracking: Custom analytics for talk engagement metrics

You can control cookies through your browser settings, though some features may not work properly without essential cookies.

9. Third-Party Services

Our service integrates with various third-party providers:

  • Payment Processing: Stripe handles all payment transactions securely
  • AI Services: We use a blend of AI services for transcription and content generation
  • Analytics: Google Analytics for usage insights (with IP anonymization)
  • Cloud Infrastructure: Secure cloud providers for data storage and processing

Each third-party service has its own privacy policy. We encourage you to review them.

10. Email Communications

We send various types of emails:

  • Transactional: Account updates, receipts, processing notifications
  • Service Updates: Important changes or maintenance notices
  • Marketing: Product updates and tips (with opt-out option)
  • Automated Campaigns: Follow-up sequences you create for your audience

We track email opens and clicks to improve our communications. You can unsubscribe from marketing emails anytime.

11. Children's Privacy

SpeakerSuite is not intended for children under 13. We do not knowingly collect personal information from children. If we discover we've collected data from a child under 13, we will promptly delete it.

12. International Data Transfers

Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it's used
  • Right to delete personal information (with some exceptions)
  • Right to opt-out of the sale of personal information (we don't sell data)
  • Right to non-discrimination for exercising privacy rights

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice in the service at least 30 days before they take effect. Continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

We aim to respond to all privacy requests within 30 days.